How to contact us

Before you contact us, have you tried visiting our FAQ page?


During this difficult time our number one priority is keeping our customers and our colleague’s safe, to do this we are following government guidelines and have adapted our business to reflect the current recommendations.

Contacting Us

In order to protect our customer care team we have fewer advisors than normal right now which means that it might take a little longer than normal to deal with your query. With reduced resources our opening hours are currently 09:00 to 17:00 Monday to Friday.


We are still delivering all orders however it may take us a little longer than usual due to the additional safety measures we have implemented in our distribution centres and the fewer number of colleagues that we have working currently. Because of this and additional measures taken by our carriers it may take us a little longer than usual to deliver your orders.

Thank you for your patience and understanding at this difficult time.

It's easy to get in contact with Consortium at any time. Please choose the appropriate means of contact below:

You can email our Customer Services team 24 hours a day, 7 days a week at [email protected]. We will make sure we answer your questions as quickly as possible.

You can send us a fax any time of day or night on 0800 083 1165.

If you would like to mail us, please send any post to this address:
Consortium, Harrier Park, Building 1, Heyworth Road, Hucknall, Nottingham, NG15 6XJ

Contact us using our web form.