Delivery Frequently Asked Questions

We offer free standard delivery on all orders. Our standard delivery time is up to 3-5 working days.

Next Day delivery is available on products where the Next Day delivery message is displayed and is available at the point of purchase. To get Next Day delivery, you must select the next date for delivery using the calendar at the checkout. Orders must be placed before 12pm. The Next Day delivery message will still be displayed on products after the 12pm delivery time cut off.

Yes you can arrange for a delivery up to 90 days in advance. If you are ordering over the phone, by email or by fax you can still request a specific delivery date to suit you.

For a hassle-free way to receive your holiday orders simply let us know when you're in the office and we'll make a delivery to suit you! Use our online holiday delivery form, it's really quick and easy!

Addressed by Department enables you to add a contact or department to your delivery, you cannot split a large order into smaller orders. Addressed by department is to help direct a parcel to its desired recipient within your school or setting.

Next Day delivery is available on products where the Next Day delivery message is displayed and is available at the point of purchase. To get Next Day delivery, you must select the next date for delivery using the calendar at the checkout. Orders must be placed before 12pm. The Next Day delivery message will still be displayed on products after the 12pm delivery time cut off.

Addressed by Department enables you to add a contact or department to your delivery, you cannot split a large order into smaller orders. Addressed by department is to help direct a parcel to its desired recipient within your school or setting.

Any dates quoted by Consortium for the of Goods, including Next Day Delivery are approximate only and Consortium shall not be liable for any delay in delivery beyond the reasonable control of Consortium. Deliveries shall be made by Consortium or an appointed third party with the following conditions:

• If a customer has a “goods-in” delivery point, all deliveries will be made there.
• If a customer doesn't have a “goods-in” point, all deliveries will be made to the main ground floor entrance of the delivery address - and must always be left in a safe and secure location.
• In cases where the entrance foyer is too small or unsuitable to leave goods, drivers will leave the items at reception/first point of entry.
• The decision on whether the foyer is a safe and secure location rests with the customer and not the driver.
• Drivers are not insured to go past reception so will not deliver to specific points within a building.

Please note this does not apply to pallet deliveries when the customer will be responsible for moving and unpacking the order and disposing of the pallet. All deliveries should be checked against the advice note, which should be signed to confirm receipt of goods. Any discrepancies should be notified to Enquiries within 14 days of delivery, except where deliveries were made direct by suppliers when discrepancies must be notified to Consortium within the period specified on the supplier’s delivery note and no later than 7 days from the date of delivery. Consortium reserves the right to charge a redelivery cost when a delivery made on a day arranged with the Customer has been refused or not been possible. Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract. Failure by Consortium to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Customer in respect of any one or more of the instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.

We are unable to provide a specific time of delivery at the moment. However, we are working with our couriers to make this possible for you in the future. Currently all our delivery slots are within school working hours.

At the present time we are unable to offer an online order tracking service. If you do have a query regarding your delivery, please visit our contact us page.

Please check your orders status through my orders. If this doesn't help please visit our contact us page. A member of our team will be happy to help you.

In the first instance please check your delivery note. All items will be listed, with any delayed items highlighted with a revised delivery date. If the item you are expecting is not listed on your delivery note, please visit our contact us page and a member of our team will be happy to help you with your query.

A direct delivery refers to an item which is not held in our warehouse and will be delivered to you direct from our manufacturers. We will liaise with our manufacturers to ensure the delivery is made at a time to suit you and notify you of when this will be.

If you have an order placed on a scheduled delivery and you are closed, our courier partner will leave a card and reattempt delivery on the next working day.

Yes. To enable us to track your order as well as provide you with a proof of delivery, our courier partner will require a signature on delivery.

All orders on Consortium qualify for free standard delivery, however there is a minimum order value of £25 (Ex VAT). Mainland UK does not include Northern Ireland, The Scilly Isles, The Scottish Isles, The Isle of Man, The Channel Islands and the rest of the World.

No. We will not charge you for delivery on any of our products, including sports equipment.

Tell us when you can receive your order during the summer period with our online holiday delivery form. It's really quick and easy and you can pick a delivery date that best suits you!

Please visit our contact us page. A member of our team will be happy to help you.

At point of placing your order please check that the expected delivery address is correct and that you are open to take delivery.