Frequently Asked Questions
If your query is about a delivery, returns, ordering & payments, account information, or service & supply updates, please use the menu to navigate to the specific page or visit our help & advice hub to find comprehensive information on these services.
New Website Support; Frequently Asked Questions
If your question is specifically about the new website, we have gathered some FAQ's to help you.
You can contact us 24/7, however we will only respond during our working hours which are as below:
|Monday||8:00am - 6:00pm|
|Tuesday||8:00am - 6:00pm|
|Wednesday||8:00am - 6:00pm|
|Thursday||8:00am - 6:00pm|
|Friday||8:00am - 6:00pm|
We always welcome feedback from our customers and love to hear what you think. To review a product, simply go to the reviews page here. Alternatively log in to your account and click on the product you would like to review, leaving your comments on the product page.
We offer a Price Match Guarantee on all our products. We will offer to match the price of any product in our catalogue or online if found cheaper elsewhere*. Please visit our Price Match Guarantee page for full details. *Terms & Conditions apply.
If you are unsatisfied with your product or order for any reason we will happily accept a return if notified within 14 working days of delivery. Please visit our Returns page for full details.
If you are planning a new space for your establishment, we offer a free space planning and design service. You can find out more about it here.
Yes we can. We have a dedicated and informed team who will be able to help compile a competitive quote for you. Please visit our contact us page and we will be happy to help.
All our products are sold with a one year guarantee against faults as standard. For more information on what our guarantee covers, please refer to our Terms and Conditions page.
A guarantee is given from us as a company on the goods we sell to be fit for use. Our guarantee will cover any product for a one year period against any fault. If this occurs we will be happy to replace the product for you or offer a refund. A warranty is usually supplied by the manufacturer to cover any fault on your purchased product, and the cost of any repairs incurred for a reasonable length of time after point of purchase. Please refer to our Terms and Conditions page for more details.
BESA is the British Educational Suppliers Association. By being a member of BESA we, as a company, comply with the BESA Code of Practice. This ensures that all our products meet the required standards regarding safety, quality and educational suitability as well as providing a high standard of service to our customers.
For more information on BESA and what it means to be a BESA member, please visit their website at: www.besa.org.uk
Our knowledgeable Customer Services team will be able to answer a multitude of product queries for you. If your customer service advisor is unable to answer the query they will give you a timescale in which they aim to resolve your question for you. Please visit our contact us page to start a query with us.
If you are a web customer, you will be able to see if an item is in stock, on the product listing page and/or by viewing the product page. If you are phoning your order through to us, your customer service advisor will alert you to any item which is out of stock.
If an item you have ordered is permanently or temporarily unavailable, where possible we will send a direct alternative of the same or higher quality as the requested product and to an equal or lesser value. This change in item will be highlighted on your delivery note. If we are unable to provide a direct alternative yet are able to offer a similar item, for example a different pack size, we will endeavour to contact you prior to your order being completed.
You can request a replacement for a product by filling in our Returns or Replacement form. Alternatively, our informed after-sales support team will be happy to advise you. Please visit our contact us page for more details.
Requesting a fabric swatch is easy. Simply take a note of the required fabric swatch and contact us, we will happily arrange for a swatch to be sent out to you.
At the bottom of each email from us you will have an active link to 'unsubscribe'. By clicking on the link you will automatically be removed from our distribution list.
You can view our full Terms and Conditions here.