Service & Supply Updates
We wanted to reassure you that we are open as usual. Our contact team are here you help with any queries or questions.
Coronavirus Information & FAQs
All areas of our business are operating as usual
Nothing has changed, we are currently operating a business as usual service.
Our Executive team are closely monitoring the situation and have contingency plans in place, we are not currently experiences any business interruptions.
As per our usual way of managing outstanding orders, they will be despatched as soon as the stock becomes available.
If you confirm in writing from your establishment e-mail address or on letter headed paper.
Please contact us and we will agree how to manage this for you.
As with anything else we would advise that you follow the guidelines published by the World Health Organisation or the UK Chief Medical Officer. We can advise that all our Distribution Centre colleagues are adhering to government guidelines for social distancing and health and safety and that our carrier network are also complying with government guidelines.
We can supply this on request.
Nothing has changed, please contact our Customer Services team and they will happily take our payment over the telephone.
Nothing has changed with our delivery service. Our standard delivery time for in stock items is 2 - 3 working days.
Please contact us and we will agree how to manage this for you.
We have no plans to change our returns policy. You can read our No-Quibble Returns Policy in the Delivery & Returns section.
We now are back to normal stock levels and are not expecting any other delays with these products. However check websites for latest information.
We have created a new range of products to help keep children as socially distanced and help limit the risk of virus transmission where possible whilst at school. Shop the range here.
Currently all our carriers are providing contactless deliveries and will leave an advice note to arrange an alternative date if you are unavailable at that time.
Supply Updates
We offer more than 25,000 items with good availability across most of our range. In some instances, due to manufacturing or transportation delays we may not be able to fulfil your order immediately. If this is the case, we can assist you in finding an alternative item, or if you are happy to wait, your item will be dispatched as soon as stock becomes available. If you require support in identifying alternative items, please contact our Customer Services team.
We are still delivering your orders however it may take us a little longer than usual due to the additional safety measures we have implemented within our Distribution Centres and because of how busy our network of carriers are due to current circumstances.
Consortium Delivery Schedule:
- Next Day Delivery: Available on in stock items for orders placed on the telephone
- UK Standard Delivery Service:Up to 5 working days
- International Delivery Service: As agreed at point of order
Our standard delivery time is 3-5 working days, we offer next day delivery on stocked items for orders placed on the telephone. The order needs to be placed before 2pm. If your item is coming directly from our supplier lead times may vary as some items are made to order. Your order acknowledgement will state expected due date.
We are experiencing a small number of delays on items that are shipped directly from our suppliers and we are working closely with them to minimise any impact to our customers. If you need an update on your order, please contact our Customer Services team.