Frequently Asked Questions
To help make buying easy, we’ve compiled the most commonly asked questions in an easy-to-navigate section.
For FAQs around the Coronavirus and our service click here.
Our New Brand
You may have noticed our look has changed - Find out more about it here.
Find out how to open an account with us, sign in to your account or change any of your account details, such as adding a delivery address.
Useful information on how to place, view or amend an order.
Delivery and Returns
For any questions you may have regarding delivery or returning an item, you'll find it here.
Find out more on our accepted methods of payment, how to request a copy invoice, as well as how to go paperless, with eDocumentation.
All you need to know on how to get the most from our website, such as how to leave a product review. You'll also find information on our policies regarding website cookies and security.
Product and Service
You'll find many after sales queries covered here, alongside how to order fabric swatches and information on our free planning and design service.
Useful information on how you can get in touch with us and when.