Product and Services
- Do you offer a guarantee on your products?
All our products are sold with a one year guarantee against faults as standard. For more information on what our guarantee covers, please refer to our Terms and Conditions page.
- What is the difference between a guarantee and a warranty?
A guarantee is given from us as a company on the goods we sell to be fit for use. Our guarantee will cover any product for a one year period against any fault. If this occurs we will be happy to replace the product for you or offer a refund. A warranty is usually supplied by the manufacturer to cover any fault on your purchased product, and the cost of any repairs incurred for a reasonable length of time after point of purchase. Please refer to our Terms and Conditions page for more details.
- What is BESA and how does it affect your products?
BESA is the British Educational Suppliers Association. By being a member of BESA we, as a company, comply with the BESA Code of Practice. This ensures that all our products meet the required standards regarding safety, quality and educational suitability as well as providing a high standard of service to our customers.
For more information on BESA and what it means to be a BESA member, please visit their website at: www.besa.org.uk
- I would like to refurbish an area of my establishment, can you help?
Yes we can. We have a dedicated and informed team who will be able to help compile a competitive quote for you. Please call our Customer Services team who will be happy to help.
- Who do I contact regarding a query on a product?
Our knowledgeable Customer Services team will be able to answer a multitude of product queries for you. If your customer service advisor is unable to answer the query they will give you a timescale in which they aim to resolve your question for you.
- How do I know if an item is in stock?
If you are a web customer, simply log in to your account and you will be able to see if an item is in stock by viewing the product page. If you are phoning your order through to us, your customer service advisor will alert you to any item which is out of stock.
- Why have I received an alternative item to the one I’ve ordered?
If an item you have ordered is permanently or temporarily unavailable, where possible we will send a direct alternative of the same or higher quality as the requested product and to an equal or lesser value. This change in item will be highlighted on your delivery note. If we are unable to provide a direct alternative yet are able to offer a similar item, for example a different pack size, we will endeavour to contact you prior to your order being completed.
- What should I do if my item is faulty?
If your faulty product was purchased within our one year guarantee period, we will be happy to replace this for you. Please contact our Customer Services team for more details.
- Who do I contact if I need a replacement part?
Our informed after-sales support team will be happy to advise you. Please contact our Customer Services team for more details.
- How do I request a fabric swatch?
Requesting a fabric swatch is easy. Simply take a note of the required fabric swatch and contact our Customer Services team either by phone or by email and we will happily arrange for a swatch to be sent out to you.
- Is there a delivery charge on furniture
No. We will not charge you for delivery on any of our products, including furniture.
Sports and Games
- Is there a delivery charge on larger items?
No. We will not charge you for delivery on any of our products, including sports equipment.
- What is your Price Match Guarantee?
To make sure we remain your preferred supplier we offer a Price Match Guarantee on all our products. We will offer to match the price of any product in our catalogue or online if found cheaper elsewhere. Please visit our Terms and Conditions page for full details.
- Can you explain your no quibbles return policy?
If you are unsatisfied with your product or order for any reason we will happily accept a return if notified within 7 working days of delivery. Please visit our Terms and Conditions page for full details.
- What is your space planning and design service?
If you are planning a new space for your establishment, we offer a free space planning and design service. You can find out more about it here.