Website IE11 Warning block content

This browser is not supported

Unfortunately this legacy browser is not compatible with our website.

You may browse the website but you will not be able to checkout as this feature is not supported by IE11.

So that we can provide you with the best experience, please upgrade to the latest version of Chrome, Firefox, Safari, Edge, or other modern browser.

How To Make The Most Of Our New Website

Using your email address to log in

We have changed the way you log in to further improve the security of your account. To log in to our website, please use your email address (not your username).

If you are unsure of the email address associated with your account, please follow the step-by-step guide below.

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Where to log in

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1. Navigate to the Login page using the drop-down Login icon.

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2. Log in using your account email address (not username).

Your password has not changed.  

Finding your email address

1. Select the ‘Not sure of your account email’ on the login page.

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You can also select ‘Account Help' and ‘Find My Account Email’ from any page.

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2. Enter your organisation’s delivery postcode and account number.

Both your old account number and new account number can be used.

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3. This will generate a list of emails associated with the entered account information, in a semi anonymised format.

If you recognise any of the email addresses as your own, please use it to log in.

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Resetting your password

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1. Select ‘Reset password’ on the login page.

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You can also select ‘Account Help’ and ‘Forgotten Password’ from any page. 

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2. Enter your email address and a link for you to reset your password will be sent to you.

Still need help logging in?

Our dedicated Digital Support team are happy to help. Please get in touch via email