How To Make The Most Of Our New Website
We've made a few changes to our website recently as we want to give you, our customers, the best experience possible. To help you with any questions you may have we've put together this guide to give you all the information you need.
Please read on to learn about key changes for you as we launch our new website.
If you need help specifically with logging in we have a step by step guide here.
Using your email address to log in
To log in to our website, please use your email address, not your username. If you are unsure of your registered email address, please follow the Not sure of your account email link, or check out the Login support guide here. You can also watch a video on our new log in process below.
Your password
Your password has not changed. If you made changes to your password after 3rd January, please update your password again by following the Reset password link, or check out the Login support guide here.
Shopping lists, quotes, and orders
As part of the launch of our new website, we have refreshed some parts of your account. This means any Shopping Lists and unapproved orders on the old website or old eProcurement quotes have not been moved over to the new website.
You can re-create and use your Shopping Lists, orders and eProcurement quotes in the same way as before.
Your account information
Please check the information we hold about you is correct. You can do this by using the left hand navigation menu as part of your My Account.
If there’s specific information we need you to check, you’ll receive a pop-up message when you log in, which you will be able to go back and check in the Message Centre within your My Account.
SIMS
If you use your SIMS Financial Management System to buy from us, there are a few actions you will need to take to ensure that your SIMS account connects to our new website.
We have created a handy guide that you can access here, containing just four easy steps that will ensure you are able to continue ordering from us.
NOTE - These steps will only need to be completed once, by one user in your organisation.
A reminder of our new documents and email addresses
- The format of our documents will change, this includes: Invoices, Customer Statements, and Dunning Letters. Please note our bank details are not changing, nor is the way you usually pay us. Please contact us if you are unsure at any time.
- Our finance email addresses have change to accounts.resources@rm.com and accountspayable.resources@rm.com from 7 March 2022.
- Your Customer ID number will change, our Customer Services can provide this to you if required.
- The format of our invoice ID will also change from D123456 to SI0000123.
Please check your spam or junk folder if you have not received any documents from us that you would normally expect. We will continue to monitor existing queries sent to our old email address.
Please continue to remain vigilant against phishing scams, if you have any concerns please reach out to your IT team or our Contact Centre.
New despatch information
- We are moving to email as a paper-free digital method of sending despatch information. Please check we have the email details we hold are correct.
Why we are making changes
At Consortium we are proud to have been supporting the educational sector for over 50 years. We are at the forefront of understanding our customers and making quality products accessible at value prices. We are always evolving, and enhancing our website is another example of our drive to bring the best experience to our customers. Thank you for your commitment to Consortium, our customers and website are at the centre of our transformation.
Frequently Asked Questions
We've gathered the most commonly asked questions regarding the changes to our website, if you have more general questions about ordering or payment etc please see our General FAQ's to help you find the answers you're looking for.
We’ve changed the way you log in to our website. From the 14th November please login using your email address (not your username).
Please follow the guide here to find your email address. If you still cannot find your email address, our Customer Services team are happy to help.
If you changed your password after 14th November, you’ll need to update it again. Please follow the ‘Forgot my password’ link on the login page or follow this simple summary here. Otherwise, your password is the same as it was before.
We’ve upgraded and improved our back-office systems, as part of this all Customers will have a new Account Number (sometimes referred to as your Customer ID).
You can still use your old Customer Account Number for now. But we will let you know when you must start using your new Account Number.
You can find your new Account Number on any documents we send. If you are an individual user your Account Number will be visible from your My Account dashboard. If you are an educational establishment or a private business your account number will be visible from the Organisational Profile page. Visit our contact us page if you are still experiencing problems.
You can review and update the information we hold about you using your My Account dashboard.
From your My Account dashboard you can:
- Check your order status
- Review your credit limit
- Manage the users of your account
- Set up order approval workflows to oversee account spending
... and lots more!
If you need further support, please contact our Customer Services team using the information below.
You can find this information in the 'Structure' section of 'My account'. If you still have queries on this you can contact us at RMRdigitalqueries@consortiumeducation.com.
Still need support?
Our Customer Services Team will be happy to help.