We pride ourselves on supplying you with great quality products that are fit for purpose and our aim is always to offer you great value as well as giving you an award-winning service.
It has come to our attention that a number of The Consortium branded 'handwriting pens' we supply have not been compliant with the required safety standard we would expect. The required standard is BS7272-2. This standard governs the specifications for end closures for writing and marking instruments and dictates the amount of force required to detach the end plug of the pen.
We can confirm that there have been no reported issues as a result of this non-compliance. However, as a precautionary measure, we are issuing a product recall.
Please find below the item codes and descriptions of handwriting pens sold since 14 August 2013, which do not comply with the required safety standard.
016814 Consortium Handwriting Pen Pk40 Blk
016816 Consortium Handwriting Pen Pk40 Blue
020530 Consortium Handwriting Pen Pk200 Blk
020529 Consortium Handwriting Pen Pk200 Blue
023982 Consortium Handwriting Pen Pk12 Blk
023983 Consortium Handwriting Pen Pk12 Blue
- If you have any stock of the affected items in your store room then please do not issue them for use
- If you are currently using these products then please stop using them immediately and collate all your remaining stocks
- If these products have already been issued for use then please make every effort to retrieve them
- If pens have been issued for home use, we would recommend bringing this issue to parents’ attention as soon as possible via your regular newsletter
Once you have actioned the above please either telephone 01225 757103 or email firstname.lastname@example.org and we will contact you to arrange collection of the non-compliant pens and supply you with a replacement product, free of charge.
Please be assured that no other pens or products are affected by this issue and any future supply of these items will conform to the required standard. Should you have any queries at all then please do not hesitate to contact us.
We would like to thank you for your co–operation and apologise for any inconvenience caused and we look forward to continuing to serve you.