Payments & Invoicing FAQs
Yes. We fully support payment by use of a purchasing card.
All prices shown both online and within our catalogue are excluding VAT. If you wish to update your preference online there is a toggle in the top right-hand corner of the screen.
We are happy to provide a credit account for eligible customers offering a 21 day payment term from date of invoice. We can also take payment by debit, credit, or purchasing card for non credit account holders. Please see our Terms and Conditions page for more information.
If you are registered with a web account you will have access to all your invoices online. Simply log in to your account and click on 'Invoice History' which is displayed on the left-hand side of the page. If you are not yet a web account customer please contact us and a member of our team will be happy to help.
Most Invoices are generated each night after your items have been sent for delivery e.g. your items are sent out 10am on 12th January, your invoice will be generated on the night of the 12th January. (this is different for consolidated invoices). We will not issue invoices for any items not dispatched.
Invoices are usually emailed. Please check your junk and spam folders it is advisable to add accounts.resources to your safe list. If you are still not receiving invoices please check your email address is correctly held.
Invoices are generated at the point of dispatch if you have not received your items within a week of receiving your invoice via email please contact the contact centre on stating which items on your invoice have not been received. Contact us here and a member of our team will be happy to help.
Each invoice will show the delivery address details, the invoice address details, the RM sales order, your own order reference and the delivery notes associated with the invoice. It will also show when the invoice is due to be paid.
Please let us know at your earliest convenience what the problem is in as much detail as possible and the best point of contact. This will enable us to resolve promptly.
All invoices state the due date on them. Most credit accounts have 30 days from the date of invoice to pay. Pre-paid orders will state they have already been paid on the invoice. You will also be sent a monthly statement each month advising of invoices and when they are due.
It is easiest to pay invoices can be paid by bank transfer please ensure the detail of which invoice(s) being paid are clear when payment is made.