SIMS Troubleshooting

Before Placing an Order

How to switch delivery point
To ensure an order is sent to the correct delivery point, this needs to be amended within SIMS prior to placing the order.

To do this
follow the below steps each time you need to change delivery point:
Focus > Accounts Payable > Supplier > Amend the delivery code & account number code boxes with the desired delivery point (e.g. C17329/000 to C17329/001)

When Placing an Order

Path cannot be found
If you get the above message when selecting the print button to place the order, this
suggests that the import and export folders within SIMS aren’t linked to your computer.

To resolve this, follow the below steps:
Create 2 folders anywhere on your computer, one called ‘in’ and one called ‘out’ > Go to SIMS >Tools > Establishment details > 4: eProcurement > Link the import folder to the ‘in’ folder and the export folder to the ‘out’ folder > Try the print button again

When Importing an order

Invalid web service credentials, please check if the supplied
username/password credentials are correct
If you get the above message when importing an order, this suggests that the credentials used to log onto the website with don’t match those in SIMS (this could be due to a recent password change).

To resolve this, follow the below steps:
Tools > eProcurement settings > Double click Consortium from the web services box > Update Password/Username to match your website log on > Try importing again.

Web services connection failed, please check if the URL is correct or
Connection error: The request failed with an empty response Invalid web service credentials, please check if the supplied
username/password credentials are correct
If you get the above message when importing an order, this suggests that the credentials used to log onto the website with don’t match those in SIMS (this could be due to a recent password change).

To resolve this, follow the below steps:
Tools > eProcurement settings > Double click Consortium from the web services box > Update Password/Username to match your website log on > Try importing again.

A match with the establishments DUNs number could not be made

If you get the above message when importing an order
This suggests your order hasn’t made a match with your establishments DUNS number. In order to get this resolved please send a screenshot of the error along with your account number and DUNs number to hello@consortiumeducation.com

A match with the suppliers DUNs number could not be made
If you get the above message when importing an order, this suggests that you may have the incorrect DUNs number for us in your system.

To resolve this:
check what URL you have for us in SIMS (Tools > eProcurement settings > Web services box) and depending on this please amend your DUNs number as appropriate to one of the below (Focus > Accounts payable > Supplier > Unique identifier box).

You must have a default XML order book defined and this book must have an
open status. Please select an open order book for XML orders through route TB Tools – Books
If you get the above message when importing an order, this suggests that a default XML order book has not been selected.

To resolve this, follow the below steps:
Tools > eProcurement settings > General settings > Select the magnify glass and select the relevant order box for orders to be assigned when imported > Try importing again

After an order has been placed

Invoice/credit note No.xxxxx already exists

If you get the above message when trying to import an invoice, this suggests it already
exists. In order to get this message cleared please send a screenshot of the error along with your
account number to hello@consortiumeducation.com

Invoice and PO discrepancies

There may be occasions when your invoice and PO don’t match. This will be one of three
things:
1. A description mismatch where we have updated the description of the product.
2. An item code has changed (e.g. we have sent you an alternative product).
3. There’s a price difference from the original order to the price of the product when you
processed the official order.

SIMS FMS will alert you of any discrepancies, and you can check by following the below
steps:

Go to SIMS > Focus > Accounts Payable > Invoice/Credit Note
On the right hand side of the table of invoices, the green ticks indicate the invoice correlates
to the PO correctly. However, any that have an exclamation mark indicate a mismatch and
need to be investigated. Once reviewed you can accept or reject the invoice as through standard process

Other

Unable to access credit notes through SIMS
If you are unable to access credit notes through SIMS then you will need to process the
paper versions of the credit notes manually.

Need further assistance? 
There may be occasions when your invoice and PO don’t match. This will be one of three
things:

1. A description mismatch where we have updated the description of the product.
2. An item code has changed (e.g. we have sent you an alternative product).
3. There’s a price difference from the original order to the price of the product when you
processed the official order.

SIMS FMS will alert you of any discrepancies, and you can check by following the below
steps:

Go to SIMS > Focus > Accounts Payable > Invoice/Credit Note
On the right hand side of the table of invoices, the green ticks indicate the invoice correlates
to the PO correctly. However, any that have an exclamation mark indicate a mismatch and
need to be investigated. Once reviewed you can accept or reject the invoice as through standard process