Customer Service Update
The Communication Workers Union (CWU) has called on its members who collect, sort and deliver parcels and mail to take strike action on the following dates:
Friday 9th December, Sunday 11th December, Wednesday 14th December, Thursday 15th December, Friday 23rd December & Saturday 24th December.
We are very sorry that any orders due for delivery to you on those dates will be delivered as soon as possible thereafter.
We are launching our exciting new website in phases over the rest of the year, and we are looking forward to bringing you an enhanced shopping experience, with easier access to a refreshed product catalogue of great products and educational resources
To do this, we are making some changes to our internal systems. We are still accepting and processing all existing and new orders on our website or through our customer services team. On a temporary basis, we’re not offering next day delivery. We thank you for your ongoing patience as we complete these changes.
Read on to learn more about how you can prepare for the launch of our new website.
We are changing the way you login into our new website. On our new website, you will be asked to login using your account email address, not your username. Your password will remain the same.
Please check that you know the email address associated with your account by navigating to your account dashboard and selecting ‘Settings’ to view your account details.
You can continue logging in using your username on our existing website.
If you have any queries on the launch of our new website, please email us at [email protected]
We will keep this under review and may resume in the future, and in the meantime please consider our extensive range of exercise books as an alternative.
If you have already placed an order then please be assure this will be fulfilled, but if you have any questions please contact us.
Orders placed after 11 March will not be visible on your account dashboard. Your orders are still being processed as normal.
Credit card payments and next day deliveries are temporarily paused.
If you have any questions related to these changes, please read the summary below.
Orders placed before 11 March will be visible on your account dashboard.
Orders placed after 11 March will not be visible on your account dashboard. Your orders are still being processed as normal.
The status of your web orders will not be visible on your Consortium account dashboard. This means, temporarily, you cannot track your recent orders, or view your past orders.
We have moved to email as a paper-free digital method of sending despatch information. This means you will not receive a paper despatch note with your deliveries.
All the information we previously shared will be included in the email. You will continue to receive all other emails as normal.
Our name on invoices has been updated to RM Educational Resources Limited. We continue to trade as “Consortium”.
The format of the documents we send you have changed. This includes Invoices, Customer Statements, and Dunning Letters. Please note our bank details have not changed.
The format of our invoice ID has changed from D123456 to SI0000123.
Our finance email address has changed to [email protected]. We will continue to monitor existing queries sent to our old email address.
Your Customer Account Number has changed.
The format has changed from 12345/000 to C12345678. Our Customer Services can provide your new account number to you if required.
