Customer Service Update
As you will be aware, we have embarked upon a significant infrastructure investment programme to update and enhance our service offering. During this programme, the migration to a new operating system has resulted in some customers experiencing impacted services. We are deeply sorry for the impact this is having and resolving this situation issues is the number one priority for the whole team at Consortium. This is not the level of service we want to provide customers and we wanted to take this opportunity to thank you for your patience as we work to resolve these problems.
We have a programme of scheduled fixes and have so far improved the invoicing, order confirmation and delivery notifications, and over the coming weeks and months we anticipate that you will continue to see a steady improvement in our delivery service. However, as you would expect, whilst we work to resolve these issues, we are experiencing a backlog which is impacting orders. As a result, delivery lead times are longer than expected and we are unable to guarantee specific delivery dates. We will continue to update you on the progress that is being made. In the meantime, if you believe that your order is delayed, or you have received the incorrect items, please contact [email protected]
Alternatively you can contact our customer services team using the telephone number 0800 298 6239
We also ask that you ensure your online account is updated with your specific email address, as opposed to an account or administration team address, so we can reach you quickly with updates.
If you have already contacted us, or if you have received your orders as expected, you do not need to take any action. Thank you for your patience at this time.
Monique Louis Managing Director, RM Resources
We are still accepting and processing all existing and new orders on our website or through our customer services team. On a temporary basis, we’re not offering next day delivery.
We will keep this under review and may resume in the future, and in the meantime please consider our extensive range of exercise books as an alternative.
If you have already placed an order then please be assure this will be fulfilled, but if you have any questions please contact us.
Orders placed after 11 March will not be visible on your account dashboard. Your orders are still being processed as normal.
Credit card payments and next day deliveries are temporarily paused.
If you have any questions related to these changes, please read the summary below.
Orders placed before 11 March will be visible on your account dashboard.
Orders placed after 11 March will not be visible on your account dashboard. Your orders are still being processed as normal.
The status of your web orders will not be visible on your Consortium account dashboard. This means, temporarily, you cannot track your recent orders, or view your past orders.
We have moved to email as a paper-free digital method of sending despatch information. This means you will not receive a paper despatch note with your deliveries.
All the information we previously shared will be included in the email. You will continue to receive all other emails as normal.
Our name on invoices has been updated to RM Educational Resources Limited. We continue to trade as “Consortium”.
The format of the documents we send you have changed. This includes Invoices, Customer Statements, and Dunning Letters. Please note our bank details have not changed.
The format of our invoice ID has changed from D123456 to SI0000123.
Our finance email address has changed to [email protected] and [email protected]. We will continue to monitor existing queries sent to our old email address.
Your Customer Account Number has changed.
The format has changed from 12345/000 to C12345678. Our Customer Services can provide your new account number to you if required.
We are launching a new website in Summer 2022, this will provide you with a refreshed and enhanced ordering experience.
To do this, we have temporarily paused your self-serve features on the My Account Dashboard on the current website, along with some other changes you can find more details on below. You do not need to do anything differently in the meantime.
