• Service Update

Customer Service Update

As you will be aware, we have embarked upon a significant infrastructure investment programme to update and enhance our service offering. During this programme, the migration to a new operating system has resulted in some customers experiencing impacted services.

We are deeply sorry for the impact this is having and resolving this situation issues is the number one priority for the whole team at Consortium. This is not the level of service we want to provide customers and we wanted to take this opportunity to thank you for your patience as we work to resolve these problems.

We have a programme of scheduled fixes and have so far improved the invoicing, order confirmation and delivery notifications, and over the coming weeks and months we anticipate that you will continue to see a steady improvement in our delivery service. However, as you would expect, whilst we work to resolve these issues, we are experiencing a backlog which is impacting orders. As a result, delivery lead times are longer than expected and we are unable to guarantee specific delivery dates.
We will continue to update you on the progress that is being made. In the meantime, if you believe that your order is delayed, or you have received the incorrect items, please contact [email protected]

Alternatively you can contact our customer services team using the telephone number 0800 298 6239

We also ask that you ensure your online account is updated with your specific email address, as opposed to an account or administration team address, so we can reach you quickly with updates.

If you have already contacted us, or if you have received your orders as expected, you do not need to take any action.

Thank you for your patience at this time.

Monique Louis
Managing Director,
RM Resources

Order and Despatch Changes

Finance Changes

18th July 2022 Update
We are making some exciting changes to our website and internal systems. We thank you for your ongoing patience as we complete these changes.

We are still accepting and processing all existing and new orders on our website or through our customer services team. On a temporary basis, we’re not offering next day delivery.

Exercise books overprinting service has been suspended
At Consortium we are committed to delivering great value for our customers by providing market leading products and pricing. In reviewing and streamlining some of our product range, we are now pausing our overprinted selection of exercise books.

We will keep this under review and may resume in the future, and in the meantime please consider our extensive range of exercise books as an alternative.

If you have already placed an order then please be assure this will be fulfilled, but if you have any questions please contact us.

Short reminder on temporary changes to your account dashboard
Orders placed before 11 March will be visible on your account dashboard.

Orders placed after 11 March will not be visible on your account dashboard. Your orders are still being processed as normal.

Credit card payments and next day deliveries are temporarily paused.

If you have any questions related to these changes, please read the summary below.

Order and Despatch Changes
You will not be able to use self-serve

Orders placed before 11 March will be visible on your account dashboard.

Orders placed after 11 March will not be visible on your account dashboard. Your orders are still being processed as normal.

The status of your web orders will not be visible on your Consortium account dashboard. This means, temporarily, you cannot track your recent orders, or view your past orders.

Email despatch note

We have moved to email as a paper-free digital method of sending despatch information. This means you will not receive a paper despatch note with your deliveries.

All the information we previously shared will be included in the email. You will continue to receive all other emails as normal.

Please check the email details we hold for you are correct. You can do this by via your online customer account or getting in touch with Customer Services.

Other Changes
Financial documents have changed

Our name on invoices has been updated to RM Educational Resources Limited. We continue to trade as “Consortium”.

The format of the documents we send you have changed. This includes Invoices, Customer Statements, and Dunning Letters. Please note our bank details have not changed.

The format of our invoice ID has changed from D123456 to SI0000123.

Finance email address has changed

Our finance email address has changed to [email protected] and [email protected]. We will continue to monitor existing queries sent to our old email address.

Please check your spam or junk folder if you have not received any documents from us that you would normally expect.

New customer account number

Your Customer Account Number has changed.

The format has changed from 12345/000 to C12345678. Our Customer Services can provide your new account number to you if required.

Need help?
Our Customer Services contact information remains the same:
Email address: [email protected]
Telephone number: 0800 298 6239

More Information

We are launching a new website in Summer 2022, this will provide you with a refreshed and enhanced ordering experience.

To do this, we have temporarily paused your self-serve features on the My Account Dashboard on the current website, along with some other changes you can find more details on below. You do not need to do anything differently in the meantime.