We are launching our exciting new website in early 2023!
You’ll have easier access to a refreshed product catalogue of great products and educational resources, including some new promotions to launch our new website.
We are still accepting and processing all existing and new orders on our website or through our customer services team and thank you for your ongoing patience as we complete changes to our internal systems.
We are changing the way you log in to our new website. On our new website, you will be asked to login using your account email address, not the username you are currently using.
Your password will remain the same
If you’re not sure which email address is associated with your account, you can find it by simply going to your Account dashboard and select ‘Settings’ to view your account details.
You can continue logging in using your username on our existing website.
If you have any specific queries on the launch of our new website, please email us at [email protected]consortiumeducation.com. Any queries not related to new website functionality should be directed to [email protected] as usual.
If you purchase from us through your SIMS Financial Management System, there will be some additional changes you will need to make to your SIMS credentials. Detailed guidance on this will be available soon.
You’ll soon be able to benefit from a host of features to improve and enhance your online shopping experience, all designed with you in mind:
A more personalised shopping experience which will enable you to create and share shopping lists with colleagues, email and download your basket, and get personal recommendations for products we think you’ll love!
Self-serve and account management features that give you more control. You’ll be able to set-up and manage your account, add new users and manage their roles and permissions, all in one place.
Place orders immediately by credit card, without waiting for pre-approval on your account or get an automated credit limit approval in some circumstances… plus much more!
Customer Service Update
We will keep this under review and may resume in the future, and in the meantime please consider our extensive range of exercise books as an alternative.
If you have already placed an order then please be assure this will be fulfilled, but if you have any questions please contact us.
Orders placed after 11 March 2022 will not be visible on your account dashboard. Your orders are still being processed as normal.
Credit card payments and next day deliveries are temporarily paused.
If you have any questions related to these changes, please read the summary below.
Orders placed before 11 March 2022 will be visible on your account dashboard.
Orders placed after 11 March 2022 will not be visible on your account dashboard. Your orders are still being processed as normal.
The status of your web orders will not be visible on your Consortium account dashboard. This means, temporarily, you cannot track your recent orders, or view your past orders.
We have moved to email as a paper-free digital method of sending despatch information. This means you will not receive a paper despatch note with your deliveries.
All the information we previously shared will be included in the email. You will continue to receive all other emails as normal.
Our name on invoices has been updated to RM Educational Resources Limited. We continue to trade as “Consortium”.
The format of the documents we send you have changed. This includes Invoices, Customer Statements, and Dunning Letters. Please note our bank details have not changed.
The format of our invoice ID has changed from D123456 to SI0000123.
Our finance email address has changed to [email protected]. We will continue to monitor existing queries sent to our old email address.
Your Customer Account Number has changed.
The format has changed from 12345/000 to C12345678. Our Customer Services can provide your new account number to you if required.
